You may return an item to us for an exchange or refund providing that:
We cannot accept your return if:
Please complete our Returns Request form. Once your return has been authorised by one of our team, please include the given returns number, and send back to:
Hippychick Ltd Returns
1 Roberts Drive
Bridgwater
Somerset
TA6 6BH
Please note that Hippychick Ltd is unable to pay for the cost of returning goods. We cannot accept responsibility for returned items which do not reach us. Therefore, we recommend that you send returns via a tracked service of your choice, retaining your proof of postage. This returns policy is in addition to your Statutory rights.
Preloved Returns
We will only accept returns of preloved items if they are delivered in a condition that was not specified on the original preloved product listing.
This must be reported to us within 48hrs of receipt of the order and then items must be returned to us within 28 days of receiving the order.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless pre approved by Hippychick Ltd. Shipping costs are non-refundable.