You may return an item to us for an exchange or refund providing that:
We cannot accept your return if:
Please download our returns form and include with the item/s in their original packaging, and send it back to:
Hippychick Ltd Returns
1 Roberts Drive
Please note that Hippychick Ltd is unable to pay for the cost of returning goods, unless they are faulty, damaged or incorrectly dispatched. We cannot accept responsibility for returned items which do not reach us. Therefore, we recommend that you send returns via the Post Office by Recorded or Special Delivery, retaining your proof of postage. This returns policy is in addition to your Statutory rights. We do process returns as fast as possible, however during busy times, if you urgently need replacement items, we suggest you place a new order on our website.
Our returns policy lasts 30 days after your order has been delivered. We cannot unfortunately offer you a refund or exchange after 30 days.
To be eligible for a return, your item must be unused, in the original sealed packaging and in the same condition that you received it.
If used a refund will only be processed in the event of a manufacturer fault.
A breast pump is obviously an intimate product so cannot be refunded if used (such as earrings or underwear).
We will only accept returns of preloved items if they are delivered in a condition that was not specified on the original preloved product listing.
This must be reported to us within 48hrs of receipt of the order and then items must be returned to us within 28 days of receiving the order.
Please email firstname.lastname@example.org to request a return. When the request has been approved our customer service team will provide information on how to return your order.
Once you have returned your order and it is received and inspected, we will send you an email to notify you that we have received your item. We will also confirm whether your refund is approved.
Assuming your refund is approved it will be processed within 14 days. If rejected then the item/s will be returned to you.
You will be responsible for paying for your own shipping costs for returning your item unless pre approved by Hippychick Ltd. Shipping costs are non-refundable.